1. Introduction
AGEBETTER SOLUTION PRIVATE LIMITED (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, services or purchase products. It complies with applicable Indian laws including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Consent
By using our website or services, you agree to the terms of this Privacy Policy and consent to the collection, use and disclosure of your information as described.
3. Information We Collect
- Personal details (name, contact info, address, date of birth, gender, etc.)
- Order and transactional data
- Health-related data you voluntarily provide
- Usage data such as device info, IP addresses, browsing behavior
- Information from third parties such as social media platforms and marketing partners
4. Use of Your Information
We use your data to:
- Process and deliver orders
- Communicate about your account, orders, and services
- Improve our website, products, and services through analytics
- Conduct marketing and promotional communications (with your consent)
- Comply with legal and regulatory obligations
- Prevent fraud, investigate violations, and ensure security
- Conduct research, user feedback, and customer service improvement
- Provide personalized offers and tailored content
5. Sharing Your Information
Your personal data may be shared:
- With trusted service providers for payment processing, delivery, and order fulfillment
- With legal or regulatory authorities as required by law
- Within our group companies for business purposes under secure confidentiality
- With third parties only as anonymized or aggregated data that does not identify you
6. Data Security
We use physical, technical, and administrative safeguards to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure over the internet.
7. Cookies and Tracking
Cookies and similar technologies help us improve user experience and analyze traffic. You can modify your browser settings to refuse cookies which may affect website functionality.
8. User Rights
You may access, update, correct, or request deletion of your personal information by contacting us. You may also opt out of marketing communications as per applicable laws.
9. Children’s Privacy
Our services are intended for users above 18 years. We do not knowingly collect data from minors. Parents or guardians are responsible for minors’ actions online.
10. Data Retention
We retain personal data only as long as necessary for business or legal purposes, after which it is securely deleted or anonymized.
11. Grievance Redressal
You may contact our Grievance Officer for privacy concerns at:
- Name: Neha Zade
- Email: neha@betterhood.in
- Phone: +91 9930532539
- Address: 1st Floor, SPD Plaza, 5th Block, Koramangala Industrial Layout, Bengaluru, Karnataka 560034
We commit to acknowledge your complaint within 48 hours and resolve it within 30 days in accordance with applicable laws.
12. Changes to Privacy Policy
We may update this policy from time to time. Updates will be posted on our website with an effective date. Continued use after changes indicates consent.
User Security and Payment Disclaimer
- AGEBETTER SOLUTION PRIVATE LIMITED will never ask for OTPs, passwords, CVVs or other sensitive payment info via phone, SMS, email or any unverified communication channel.
- Customers should only enter payment data on the official, secure checkout page. Beware of phishing attempts from imposters claiming to be betterhood representatives.
- Report any suspicious requests or communications to care@betterhood.in or +91 8484805885 immediately.
- Customers are responsible for safeguarding their login credentials and should notify betterhood promptly if they suspect account compromise.