1. Eligibility for Returns
We want you to be satisfied with your purchase. If you’re not happy, we accept returns under the following conditions:
- Timeframe: You may return products within 30 days of purchase.
- Condition: Items must be unused, in their original packaging, and in the same condition you received them.
- Proof of Purchase: Please include a receipt or proof of purchase with your return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used, damaged, or altered by the customer.
- Health and personal care products (e.g., braces, supports, or therapy items) that have been opened, for hygiene and safety reasons, unless defective or incorrect.
3. How to Initiate a Return
- Contact Us: Send an email to returns@betterhood.in with your order number, product details, and the reason for the return.
- Approval: Our support team will review your request and provide instructions for returning the item.
- Ship the Item: Send the product to the return address provided. We recommend using a trackable shipping service to ensure your return reaches us safely.
- Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
4. Refunds
- Approved refunds will be processed within 7-10 business days after we receive the returned item.
- Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
5. Exchanges
If you need to exchange an item for a different size or product, please indicate this when initiating your return. Exchanges are subject to product availability.
6. Shipping Costs
- Customer Responsibility: You are responsible for paying the return shipping costs unless the product was defective or incorrect.
- Non-Refundable Shipping Fees: Original shipping charges are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@betterhood.in. We will arrange for a replacement or refund as quickly as possible.
8. Contact Information for Returns
Email: care@betterhood.in
Phone: +918484805885
