Last updated on: 10-March-2025
Overview
This website / webpage / product page (collectively referred to as “website”) is operated by AGEBETTER SOLUTIONS PRIVATE LIMITED (“Agebetter”). Throughout the site. The terms “we”. “us” and “our” refer to the Company Agebetter. Agebetter offers this website / webpage / products, including all information tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of service”, “Terms”), including those additional terms and conditions and policies referenced herein and/ or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
By submitting a webform on the website, you agree to receive promotional calls on the number shared, and such calls and SMS would be coming from a third party platform.
Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on our website (www.betterhood.in) and on other ecommerce marketplaces such as Amazon.in and Flipkart.com. These ecommerce marketplaces offer us with an online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the terms will result in an immediate termination of your services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse services to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve(a) transmissions over various networks; and (b) changes to conform and adopt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the services, use of the Service, or access to the service or any contract on the website through which the service is provided, without express wrote permission by us.
The heading used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You agree to use our website in a responsible and lawful manner. You are responsible for safeguarding your account details, including your username and password. You must not misuse our site by introducing malicious software, attempting unauthorized access, or engaging in activities that disrupt the services. We reserve the right to restrict or terminate access to our website if we suspect any misuse or breach of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELESSNESS OF INFORMATION
We are not responsible if information, assessment results, diagnosis, health and wellness tips made available on this site are not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
We aim to provide accurate and up-to-date information regarding our products, including descriptions, images, pricing, and availability. However, we do not guarantee that all content on the site is error-free or complete. Product availability is subject to change, and we reserve the right to discontinue products at any time.
Orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse orders at our discretion. Payment must be made via the accepted methods shown during checkout (e.g., credit card, debit card, online wallets). You will receive an email confirmation once your order has been processed and shipped.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy as listed in the sections below.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – SHIPPING AND DELIVERY
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. AGEBETTER SOLUTIONS PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8484805885 or care@betterhood.in
SECTION 11 – RETURNS, CANCELLATION, REFUNDS, AND REPLACEMENTS
AGEBETTER SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants/internal teams and they have initiated the process of shipping them.
AGEBETTER SOLUTIONS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
AGEBETTER SOLUTIONS PRIVATE LIMITED does not accept returns requests.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same at our own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the AGEBETTER SOLUTIONS PRIVATE LIMITED, it’ll take 6-8 days for the refund to be processed to the end customer.
We accept replacement requests for up to 10 days after the item is delivered to you, for items sold on our website that specifically mention ’10 days replacement’ on their product pages. Please submit your replacement request through our website. The request will be reviewed by our internal team and will be approved for action. We reserve the sole right to refuse any replacement request.
SECTION 12 – COPYRIGHTS, TRADEMARKS AND OWNERSHIP
Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.You may not create a link to our website from another website or document without AGEBETTER SOLUTIONS PRIVATE LIMITED’s prior written consent. Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
SECTION 13 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. For more details, please review our Privacy Policy listed below.
SECTION 14 – PRIVACY AND COOKIE POLICY
- Introduction
We, AGEBETTER SOLUTIONS PRIVATE LIMITED, including its subsidiaries (collectively referred to as “Agebetter”, “Company”, “we”, “us”, “our”), own the brands betterhood and PosturePro and operate the website (the “Website/s”) https:/www.betterhood.in/. The Website showcases our products and offerings, which include but not limited to: Assisted Mobility Devices, Orthopaedic Body Support (Neck, Back, Hip), Orthopaedic Foot Support (Shoe Inserts, Orthopaedic Footwear*), Orthotics, Ergonomics & Pain Relief Products & Accessories (collectively referred to as “Offerings”). We respect your data privacy rights and are committed to protecting Personal Data (defined below). This Privacy Notice (“Privacy Notice”) sets forth how we collect, use, and protect Personal Data that we receive through our Websites.
- Consent
PLEASE READ THIS PRIVACY NOTICE CAREFULLY. YOUR USE OF OUR SERVICES OR OUR WEBSITE WILL BE TREATED AS YOUR CONSENT TO OUR USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY NOTICE.
If you do not agree to this Privacy Notice, you may withdraw your consent or choose not to provide your Personal Data on the Website. If you are accessing the Website on behalf of a third party, you represent that you have the authority to bind such third party to the terms and conditions of this Privacy Notice. If you do not have such authority or do not agree to the terms, you should refrain from using the Website.
- Legal Compliance
This Privacy Notice is an electronic record in compliance with:
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000
All other applicable laws (collectively referred to as “Privacy Rules”) that require publishing this Privacy Notice for the collection, use, storage, and transfer of sensitive personal data.
- Definitions
“Visitor/s”, “you”, “your” refers to individuals who visit, access, or use the Website. “Personal Data” refers to any information relating to an identified or identifiable natural person
- Personal Data Collected: We may receive your Personal Data in the following ways:
- a) Personal Data collected through the Website: When you visit our Website, make a purchase, contact us via the ‘Contact Us’ page, or request any material to be sent to you, or give our health assessments, or engange with any other forms and tools on our website:
Full name, Email address, Contact number, Information and data on your health concerns, Any other information provided by you, Demographic information such as postcode, preferences and interests, if required, Other information relevant to customer surveys and/or offers
- b) Personal Data collected for recruitment purposes: When you apply for a job/internship at our Company, we may receive:
Name, Email address, Contact details, CV/Resume, Any additional information provided by you.
- c) Social Media Platforms:
We may receive your Personal Data when you contact us via social media platforms including but not limited to Facebook, YouTube, Instagram, Twitter, and LinkedIn.
- Cookies
We use cookies and/or similar tracking tools to enhance user experience. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Types of Cookies Used: a) Permanent cookies: Helps recognize returning users and stores login preferences. b) Session cookies: Exist only during a browsing session and get erased when the browser is closed. c) First-party cookies: Set by the web server of the visited page. d) Third-party cookies: Placed by external parties to collect browsing data
These help us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Analytical Tools Used: Google Analytics – Collects data for usage analysis. Microsoft Analytics – Tracks website interactions for improvement.
Managing Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- Accuracy of Information
You are solely responsible for the accuracy of Personal Data provided to us. If providing data on behalf of another person, you must have their explicit written consent. We do not verify such consent independently.
- Use of Personal Data
We use Personal Data to: Provide information about our Offerings, Process and deliver orders, Improve user experience and Website functionality, Process job/internship applications, Maintain and manage the Website, Comply with legal obligations. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: a) Internal record keeping, b) We may use the information to improve our products and services, c) We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, d) From time to time, we may also use your information to contact you for market research purposes. e) We may contact you by email, phone, or mail. f) We may use the information to customise the website according to your interests.
- Data Disclosure
We do not sell, rent, share, or lease your Personal Data to third parties without consent. However, we may disclose data in the following cases:
Affiliates or Partners – To improve services, Vendors/Service Providers – Including third-party payment gateways, Merger or Acquisition – In case of business transfer, Legal Authorities – To comply with legal obligations
- Data Retention
We retain Personal Data only as long as necessary for services, legal obligations, or dispute resolution.
- Security
Your Personal Data is stored on cloud infrastructure provided by third-party service providers. While we implement security measures, we cannot guarantee absolute security against unauthorized hacking, virus attacks, or technical failures.We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
- User Rights
You have the right to: Access your Personal Data, Modify or rectify incorrect information, Request deletion of your Personal Data, Restrict processing of Personal Data, Withdraw consent at any time. To exercise these rights, email us at care@betterhood.in.
- Choice & Opt-Out
You may opt-out of receiving promotional emails/newsletters by following unsubscribe instructions in emails or by emailing care@betterhood.in
- Links to Third-Party Websites
Our Website may contain external links. We do not control, and are not responsible for, the privacy practices of such websites.
- Children’s Privacy
This Website is not intended for children under 18. We do not knowingly collect Personal Data from minors. If you discover a child has provided us with Personal Data, please email us at care@betterhood.in for deletion.
- Governing Law & Jurisdiction
This Privacy Notice is governed by Indian laws.
- Changes to Privacy Notice
We may update this Privacy Notice periodically. Changes will be reflected on the Website, and material changes will be communicated via email or website notifications.
- Contact Us
For any privacy related or personal data related concerns or issues, please email us at care@betterhood.in. Our data grievance office would look into your request and assist.
SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 16 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Agebetter Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Agebetter Solutions Pvt Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 19 – SEVERABILITY
In the event that any provision of these terms of service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 21 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 24 – CONTACT INFORMATION Questions about the Terms of Service should be emailed to us at care@betterhood.in
